Websites using Skyra should include information in their privacy policy and cookies overview. In this guide, we assume that you already have a page with the website's privacy policy and you can copy our suggestion.
Summary
Suggestions for text in the privacy policy
Option 1: Short version.
We use Skyra to measure user experience on the website. Skyra helps us to understand why the website is visited so that we can create better services that increase user satisfaction. Part of the service is a survey. The survey collects both responses and device data from those who voluntarily choose to respond. The survey does not intend to collect personal data, except if we invite to user testing. All data is stored in Europe. Skyra processes data in line with its privacy policy you can read here.
Option 2: Long version
Skyra.no is a tool that allows users to provide feedback and ideas that we use in the further development of our website. This is done by pop-up boxes with question cards appearing in the browser window and the user must actively answer questions.
The script that provides the user with the Skyra modal needs two cookies in order for the tool to function properly and behave as users want and expect:
skyra.state: This allows Skyra to remember the user so that when using multiple surveys at the same time, the answers can be linked together
skyra<survey-slug>: This cookie stores the answers given by the user It further tells whether the survey has been completed or not. It also reflects exactly which Skyra survey it is.
The actual answers the user gives are removed from the capsule when the survey is completed. In this way, Skyra can know whether or not this user has answered or closed down this particular survey before.
Skyra also remembers the answers the user gives in order to show the right question card while the user navigates different pages.
These are first-party cookies. This means that they are created using a snippet of code that is run on the website where Skyra is added. Both capsules have a duration of 365 days. Both are of the functional cookie type.
Beyond the insights respondents share in the survey, the Skyra code collects the following information:
Browser name and version
Operating system
Type of device (mobile, tablet, pc/mac)
Anonymized IP addresses where we determine the city, but not the exact address
How fast a line the user has (2G, 3G, 4G, 5G)
The web address where the person who took the survey submitted their answer
Link to Skyra.no
Feel free to link to our website skyra.no from your privacy policy text. Links help users find more information about Skyra and also helps Skyra become more visible on Google (links in..)
Thank you very much :)