Release note November, 2024

We have silently released the much mentioned Smart Script, and in fact, every customer is now using it! Old installation methods still work by just enabling the 1 specified survey, but this is a legacy mode that will be deprecated at a later announced date.

Smart script is a complete rewrite of how Skyra manages surveys on your site, all logic is rewritten to support controlling a large number of surveys while guaranteeing your users are not overloaded with popups, while respecting all rules.

You can now switch your usage from window.skyra.inject({ slug: "my-org/my-survey" }) to window.skyra.start({ org: "my-org" }) to enable Smart Script features.

Smart Script works by loading all published surveys for a site and using an algorithm to pick what to show to which user at any given time.

For a popup survey to be picked and triggered for a user it must pass a number of checks:

Inline surveys are always shown and should be manually added to the pages HTML accordingly.

We have revamped the UI of the sidebar and honed some features.

Events are clearer, we've added a more detailed timestamp and timestamps for each card response

Now Skyra will also track manual task reassignments and you can see this history for a response in the sidebar. This enables roll back, and to validate that the selected task for a response was in fact overridden manually and not provided by the respondent.

We also improved the redact flow to make it clearer as well as a confirm since this is an irreversible action.

Publishing a survey was hard to find, knowing to click the status badge, so we added buttons for Publish/Archive. There are also new status indicators that we believe are more readable.

We have removed the survey slug as per setup instructions since Smart Script is the way forward, but if you rely on inject we added it to the survey header for now. It will be hidden deeper in the future.

With Smart Script we needed better URL rules for surveys.

First of all, there are now two distinct rule types: Trigger and Follow rules.

Trigger is where a survey can be started

Follow is where an already started survey (respondent have answered at least 1 card) can be shown.

You can also include domains in rules, if you have an english site and a norwegian site you might want 1 survey on each of them and you need to control that with rules for Smart Script to not surprise you.

Preview have also been changed so it no longer creates responses, it also includes Draft cards and you can restart it at any time. It is not a live preview so you need to save changes before seeing them in the preview.

The number of complains about how filters worked have been staggering! We'll be honest, the previous filters in the menu was beyond bad and unclear. Not our proudest detail!

Now they are front and center on each page, only showing the filters that actually applies on that page.

Try it out and report back how you feel about them! We still have work left to do here, its not visually 100% where it should be and some behavior will change too, but its close!

The responses table have received polished checkboxes/open buttons and the action bare have been revamped too! And the timestamps now adds the year if its not the current year. All small details but we truly believe that details matter a LOT. In release notes we highlight some of these details, but there are probably 90 other detail tweaks that go unmentioned.

We also built a new task reassign popover that shows the taks hierarchy with parents you have set up – if you have used that.