With filters, you can easily choose which answers you want to include in an overview or calculation. You can filter based on questions in surveys and collected data.
Questions and the answer options that have been in a survey form a filter.
Data associated with the answer forms a filter (e.g. time, device, labels)
Available filters may vary depending on which page you are on in Skyra. It is determined by the data and the purpose of the overview. Some pages have more filters available, while others have fewer.
Filters in Skyra
Here's an overview of what filters are available and how they work:
Filter based on question
You can filter results based on what people answered in one or more questions.
Task
Based on answers about task in a task question.Completion
Based on answers in a completion questionSegments
Based on answers about segment (target group) in a segment question.Multi-select
Based on answers in a multi-select question (beta)Scales
Based on answers in a scale question.
Filter based on data
You can filter results related to the following data and context.
Survey
Select responses from a specific survey if you have multiple active surveys.Period
Select the time period you want to see answers from. For example, last month or year.Labels
Include or exclude answers that have a specific Label. You can combine multiple labels to see responses that have all the selected ones.Devices
Select responses based on device type, for example only responses from mobile users.Traits
If you have set up custom traits (custom ID), you can filter responses based on these. (Requires custom setup)
Filters in the Findability module
If you use Findability you will find these filters there.
Sentiment
Based on answers to the first question Yes/No.Pages
Based on which url answers were given from
Tips
You can combine multiple filters to further narrow down the results.
Description and examples
Period filter
With the period filter, you can choose to see results and responses from a specific time period. This makes it easy to focus on data that is relevant for reporting or comparisons. We support fixed date ranges, such as last 30 days, a quarter or year.
Examples:
Reporting resolution rate
If you are reporting resolution rate for the fourth quarter, you can use the period filter to show figures for this period only.Comparison before and after launch
After launching a new website, you can use the period filter to compare results before and after the launch.
Completion
With the Completion filter, you can choose to show responses based on whether users completed the task or not. You can filter on Yes (Task Completed) or No (Task Failed). This filter is only available if the survey contains a Completion Card.
Examples:
Analyze user challenges
See comments from everyone who responded that they were unable to complete their task.Understand the target audience for improvements
Identify who is the largest target audience among those who did not complete the task.
Survey filter
With the Survey filter, you can choose to include responses from one specific survey or all surveys in the overview. This filter is available if there are responses from multiple surveys in the overview, for example under Top Tasks, Responses or Segments in the menu.
Examples:
Compare results
If you have conducted multiple top task surveys, you can use the Survey filter to compare results between them.Select the right contact list
If you have recruited for user testing, you can use the filter to display the contact list of those who signed up for a specific survey.
Labels
With the Labels filter, you can include or exclude responses based on specific labels. This allows you to focus on specific categories of responses.
Examples:
Sorting free text responses
If you have used labels in a Discovery Survey, you can use the Labels filter to show all free text responses that belong to a specific category.User testing
Once you've recruited for user testing, you can use labels to mark participants who have been contacted. The Labels filter makes it easy to get an overview of these.Feedback on specific topics
If you have gathered all feedback on e.g. the search engine under one label, you can use the Labels filter to show all relevant responses, across surveys.
Scales
The Scales filter is available if the survey contains answers from a scale question. To use this filter, this card type must be included in the survey.
Examples:
Identify ease of use
Filter the responses to see feedback from users who found the task very easy, and use this insight to identify what works well.Uncover challenges
Filter responses to read feedback from users who found it very difficult to accomplish what they came for.
Segments
The Segments filter allows you to sort data based on predefined segments in the survey, such as target groups. This filter is only available if the survey contains Segment questions.
Examples:
Compare completion rates
Compare whether some target groups are more successful, such as public sector employees compared to private individuals.Explore top tasks
Identify different top tasks for different target groups, such as public sector employees compared to private individuals.
Devices
The Devices filter allows you to include responses that were given from a selected device type, such as mobile, desktop. This gives you the opportunity to analyze responses based on which device the users used.
Examples:
Compare solution rates
Analyze differences in solution rates between answers given from mobile and desktop. Is it easier to solve your task on one screen size?Explore top tasks per device
Investigate if there are top tasks that are specific to mobile but not as relevant for desktop.
Trait
The Traits filter allows you to filter responses based on custom attributes (traits) created for the survey. This can be useful for segmenting data based on custom audiences or AB testing.
Examples:
AB testing
If you have conducted AB testing, you can use the traits filter to show responses from users who were exposed to version A or B.Audience segmentation
Do you have your own audiences defined with a custom ID? You can create this as a trait and link it to the responses in the survey. You can then filter the responses for a specific target group.
About Skyra's data structure
Skyra has a unique data structure designed to be able to read responses, results and KPIs across many surveys.
The data structure is such that target groups (segments) and top tasks are created separately from one specific survey, but are added to relevant surveys. This makes it possible to read results across multiple surveys. In the relevant reports/results, you can use the survey filter to see responses from one or more surveys.
For example
You want to see all responses from those who belong to one target group, and include responses from all surveys that have been done.
You will see all answers given by those who came for a top assignment, and include answers from all surveys that have been done
You will see all answers with a Label, and include answers from all surveys.