To ensure that a survey is not shown too often to the same user, you can use the capture settings to adjust how often the survey will be shown to the same user.
Setting: Minimum time before re-trigger
Two time intervalls can be set for
If they responded to the survey
If they rejected the survey
1. If they responded to the survey
This setting ensures that once a user has completed the survey, it will not be shown to the same user again, until the set time.
See the red arrow below
2. If they rejected the survey
This setting ensures that if a user closes the survey without completing it, it will not appear again for the same user, until the set time.
See the blue arrow below
Note: If the same user visits your site from a new device or browser (e.g. first on desktop, then on mobile), the survey will appear again.